Privacy Policy

Last updated: 1 January 2025

TLC Alliance Pty Ltd (ABN 00 000 000 000) (“we”, “us” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within it.

1. Scope of this policy

This policy applies to all personal information collected by TLC Alliance Pty Ltd through our website at https://tlcallianceau.space, by email, and in the course of providing professional services to our clients. It does not apply to employee records, which are handled in accordance with applicable exemptions under the Privacy Act 1988 (Cth).

2. What personal information we collect

The types of personal information we may collect include:

• Your name and, where relevant, the name of the organisation you represent;
• Your email address and preferred method of contact;
• Details of your enquiry, project requirements or quote request;
• Documents and information you provide to us in order for us to deliver our services;
• Website usage information, such as pages visited and general browser data.

We only collect personal information that is reasonably necessary for, or directly related to, one or more of our functions or activities, consistent with APP 3.

3. How we collect personal information

We generally collect personal information directly from you, for example when you:

• Submit an enquiry or quote request through our website;
• Send us an email at ceo@tlcallianceau.space;
• Engage us to provide professional services; or
• Communicate with us in writing or in person.

We may also collect personal information from third parties where you have consented to that collection, or where it is unreasonable or impracticable for us to collect the information from you directly. Where information is unsolicited or not reasonably necessary, we will destroy or de-identify it as required by APP 4.

4. How we use personal information

We use personal information to:

• Respond to enquiries and prepare quotes and proposals;
• Provide, administer and improve our professional services;
• Maintain accurate records of our dealings with you;
• Manage our business relationship with you, including invoicing and engagement terms;
• Comply with our legal, taxation and regulatory obligations; and
• Send you information about our services where you have consented, or where the message is related to our prior dealings with you. You may opt out of these communications at any time by replying to any email we send.

5. Disclosure of personal information

We do not sell, rent or trade your personal information. We may disclose personal information to:

• Our professional advisers, such as accountants and solicitors, where reasonably required;
• Third-party service providers that support our business operations, such as website hosting and email service providers;
• Government agencies, regulators or courts where disclosure is required or authorised by law.

Some of our service providers may store or process data outside Australia. Where personal information is disclosed to an overseas recipient, we take steps consistent with APP 8 to ensure that the recipient handles the information in accordance with the Australian Privacy Principles.

6. Security of personal information

Consistent with APP 11, we take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage practices and limiting access to personal information to those who need it to perform their duties. When personal information is no longer required for the purposes for which it was collected, and we are not required to retain it by law, we take reasonable steps to destroy the information or ensure it is de-identified.

7. Access to and correction of your personal information

Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you and to request its correction if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us at ceo@tlcallianceau.space We will respond to your request within a reasonable period. In limited circumstances permitted by the APPs, we may refuse access, in which case we will provide written reasons and details of how you may complain.

8. Cookies and website analytics

Our website may use cookies and similar technologies to improve functionality and to collect general, non-identifying statistics about site usage, such as pages visited and the approximate type of browser used. Most browsers allow you to refuse cookies or be alerted when a cookie is set. You may choose to adjust these settings; however, some features of the website may not function fully if cookies are disabled.

9. Third-party websites

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party website before providing personal information to it.

10. Anonymity and pseudonymity

Where it is lawful and practicable, you may deal with us anonymously or by using a pseudonym, consistent with APP 1.2. For example, you may browse our website without providing any personal information. However, in most cases we require at least an email address in order to respond to an enquiry or prepare a quote.

11. Complaints and enquiries

If you have any questions about this Privacy Policy, or if you believe we have breached the Australian Privacy Principles or the Privacy Act 1988 (Cth), please contact us at ceo@tlcallianceau.space. We will:

• Acknowledge your complaint in writing within a reasonable period;
• Investigate the matter and take appropriate action; and
• Provide you with a written response.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at https://www.oaic.gov.au.

12. Changes to this policy

We may amend this Privacy Policy from time to time. The current version will always be published on this page, together with the date of the most recent update. Continued use of our website or services after an updated policy is published constitutes acceptance of the revised policy.

13. Contact us

For any privacy-related matters, please contact the nominated privacy contact:

TLC Alliance Pty Ltd
ABN 00 000 000 000
Melbourne VIC
Email: ceo@tlcallianceau.space